Refund & Return Policy

We want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please review the following guidelines to understand your options and ensure a smooth experience.

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 30 days of receiving your order
• Products must be in their original, unused condition with all tags, labels, and packaging intact
• Items must not show any signs of use, assembly, installation, or modification
• Products must be returned in the original manufacturer packaging, including all accessories and documentation
• A valid Return Merchandise Authorization (RMA) number must be obtained before shipping the item back

Certain products cannot be returned due to hygiene, safety, or customization reasons. These include:

• Custom-made, special-order, or personalized products
• Hygiene-sensitive items such as mattresses, personal care products, and bathroom safety equipment once opened
• Perishable goods or products with expiration dates
• Products that have been assembled, installed, or altered in any way
• Gift cards, downloadable products, and digital subscriptions
• Clearance or final sale items explicitly marked as non-returnable
• Items returned without prior authorization or without an RMA number

If you are unsure whether your product is eligible for return, please contact our customer support team before initiating the process.

To start a return, please follow these steps:

• Contact our customer support team via email or phone within 30 days of delivery, providing your order number and reason for the return
• Our team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number along with return instructions
• Securely pack the item in its original packaging, clearly label the package with the RMA number provided
• Ship the item to the designated return address using a trackable shipping method
• Once we receive and inspect the returned item, we will process your refund according to the timelines outlined below

Please retain your return shipping receipt and tracking number until your refund has been fully processed.

If you receive a product that is damaged during shipping or is defective, please take the following steps immediately:

Upon Delivery

Inspect all packages upon delivery. If you notice visible damage to the packaging before opening, you may refuse the delivery. Document any damage with photographs before opening the package.

Reporting Damage

Report any damage or defects within 48 hours of delivery by contacting our customer support team. Please include photographs of the damaged product and packaging, your order number, and a description of the issue.

Resolution

For verified damaged or defective items, we will arrange a replacement shipment or issue a full refund at no additional cost to you, including return shipping. We may also work directly with the shipping carrier to file a freight claim on your behalf.

Return shipping responsibilities vary depending on the reason for the return:

• Damaged or defective products: We cover all return shipping costs and will provide a prepaid shipping label
• Wrong item received: We cover return shipping and will send the correct item at no additional charge
• Change of mind or buyer's remorse: The customer is responsible for return shipping costs
• Original outbound shipping costs are non-refundable unless the return is due to our error

We recommend using a trackable and insured shipping service for all returns, as we cannot be responsible for items lost or damaged during return transit.

A restocking fee may apply to certain returns to cover the cost of inspection, repackaging, and restocking. The standard restocking fee is 15% of the product purchase price. However, the following exceptions apply:

• No restocking fee for items returned due to our error, defects, or shipping damage
• No restocking fee for exchanges (subject to product availability)
• Higher restocking fees may apply for large, oversized, or freight-shipped items due to additional handling costs
• Restocking fees will be clearly communicated to you before the return is authorized

Once your returned item is received and inspected at our facility, the refund process will begin. Here is what to expect:

• Inspection: Returned items are inspected within 3–5 business days of receipt
• Approval notification: You will receive an email confirming whether your refund has been approved or denied
• Refund issuance: Approved refunds are processed within 5–7 business days after approval
• Payment method: Refunds are credited to the original payment method used at the time of purchase
• Bank processing: Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear on your statement

If you have not received your refund within 20 business days of our approval notification, please contact your payment provider first, then reach out to our customer support team for assistance.

If you would like to exchange a product for a different size, color, or model, please contact our customer support team. Exchanges are subject to product availability. If the replacement item has a different price, the difference will be charged or refunded accordingly.

For the fastest service, we recommend returning the original item for a refund and placing a new order for the desired product.

If you need to cancel an order, please contact us as soon as possible. Orders can be cancelled free of charge if they have not yet been shipped. Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

• Orders cancelled before shipment: Full refund, no fees
• Orders cancelled after shipment: Standard return policy applies, including potential restocking and return shipping fees
• Custom or special-order items: May not be eligible for cancellation once production has begun

If you have any questions about our return and refund policy, or need assistance with a return, our customer support team is here to help. We aim to make the process as easy and transparent as possible.